Problem With Microsoft Outlook Email

[Frog1]

I sent the following to TTinco and he suggested I post it here. If anybody has the solution I would appreciate it.

I hate to bother you with this but I read in Wilheim's post that you
> were very tech savvy and I have a problem that I cannot solve. It is
> NOT earthshaking or hugely major but the fact that I can't fix it bugs
> the crap out of me. If you have time and know the answer I would
> appreciate it and if you don't then I'm OK with that too.
>
>
>
> I use Microsoft Outlook for my email program. I have an old classmate
> that emails me and all of his emails get sent automatically to the
> Junk Email file. It is annoying as hell. I have his email in my
> addressbook, I have right-clicked on his emails and designated them
> "not junk", I have tried to "Create a rule" to allow his emails
> (although I'm not sure I did it right), and now I have no clue what to
> do to have his emails go to the inbox automatically. This problem
> does not exist with any other person in my addressbook and I have
> never designated this person as an undesirable sender.
>
>
>
> Any suggestions you have would be appreciated. Thanks.
>
>
>
> Frog1
>

 

[bilbal]

Try this first and see if it's the problem or helps out:

Click Tools, Organize (Ways to organize junk email should come up)
Click on "Junk Email", then "more options"

Click on "Edit Junk Senders List" and see if his email address might be in there by chance. If it is, remove it and you should be ok.

 

[Frog1]

Thanks bilbal. I did what you suggested and only time will tell if it is successful. Either way I appreciate your response. A ray of sunshine is that I did receive a message from him in my inbox this morning so we will just have to see.

Thanks again.

 

[bilbal]

sounds like you should be ok, glad I could help!

 

[TTinCO]

A ray of sunshine is that I did receive a message from him in my inbox this morning so we will just have to see.

Thanks again.

Good to hear, looks like Bilbal nailed the issue.

 

[Frog1]

Thanks again guys !!

 

[natural1]

Try this first and see if it's the problem or helps out:

Click Tools, Organize (Ways to organize junk email should come up)
Click on "Junk Email", then "more options"

Click on "Edit Junk Senders List" and see if his email address might be in there by chance. If it is, remove it and you should be ok.

what would be the next step? tks

 

[bilbal]

If you're still not getting stuff into your inbox that should be going there I would first try making sure you have the latest updates from MS.

If you do and that doesn't solve it then change the filtering level in Outlook: (click Tools, Options, under the Email section, click Junk Email, lower the level of filtering, click OK)

If that doesn't work, try creating a new profile.

If that doesn't work, then you'll need to uninstall and reinstall Outlook (under Add/Remove of MS Office, you'll get an option as to which parts of Office you want to uninstall, just choose Outlook), your data files will remain on the drive so don't worry about losing them.

hope this helps!

 

[natural1]

tks bil, tried the 4th option and it seems to be working great now. but i'm not getting any new mail desktop alerts and always have to click the send/receive tab to check mail. any ideas on how to fix this?

btw, really appreciate your help.

 

[natural1]

all items checked in "when new items arrive in my inbox".

 

[bilbal]

I would try clicking on "Help, Detect and Repair" and see if that flushes it out.